Nejčastější dotazy

Témata:
> Získání přístupu
> Objednávání
> Stav objednávky
> Přihlašování
> Aktualizace Mého účtu
> Informace o produktu
> Přeprava a doručení
> Obecné informace
> Technické dotazy
> Celosvětový

Získání přístupu

Jestliže jste již zákazníkem Danfoss: 

TInternetový obchod Danfoss Product Store bude představován našim zákazníkům v jednotlivých zemích v roce 2018 a počátkem roku 2019.Jakmile bude Vaše země převáděna do nového internetového obchodu Danfoss Product Store, Váš účet bude automaticky převeden a Vy budete požádán o změnu hesla po přihlášení do Danfoss Product Store.

 

Ještě nejsem Danfoss zákazník:

Prosím kontaktujte Danfoss zákaznický servis, který Vám s přihlášením pomůže.

Objednávání

Existují čtyři možnosti zadání objednávky:
1.  Na domovské obrazovce je dostupné menu Rychlá objednávka. Jednoduše zadejte potřebná objednací čísla a množství a klepněte na tlačítko „Přidat do košíku“.
2.  V pravém dolním rohu menu Rychlá objednávka je k dispozici odkaz „Rozšířené“. Po klepnutí na tento odkaz můžete buď zkopírovat a vložit řádky objednávky ze souboru Excel do textového pole, nebo můžete načíst údaje ze souboru CSV. Ve druhém případě budete vyzváni k identifikaci informací obsažených v jednotlivých sloupcích.
3.  Položky můžete do košíku přidat přímo z katalogu. Při zobrazení položky jednoduše vyberte množství, které chcete přidat, a klepněte na tlačítko „Přidat do košíku“.
4.  Z historie objednávek můžete vybrat a zkopírovat jednotlivé řádky položky do nového košíku.
Jakmile dokončíte jednu ze 4 uvedených možností, použijete ikonu „Můj košík“ v pravém horním rohu obrazovky a pomocí následujících 5 kroků zadáte objednávku.

 


V pravém dolním rohu menu Rychlá objednávka je k dispozici odkaz „Rozšířené“. Po klepnutí na tento odkaz můžete buď zkopírovat a vložit řádky objednávky ze souboru Excel do textového pole, nebo můžete načíst údaje ze souboru CSV. Ve druhém případě budete vyzváni k identifikaci informací obsažených v jednotlivých sloupcích.
 
Jakmile klepnete na tlačítko „Přidat do košíku“, do košíku se načtou položky. Pomocí ikony „Můj košík“ v pravém horním rohu obrazovky a pomocí následujících 5 kroků zadáte objednávku.
 
Maximální počet položek je 250. 

 

At this time, Danfoss does not accept credit card payments for online orders.
Please contact your local Danfoss representative to confirm.
To place an order, you must have an active account with the Danfoss location from which you want to order.
Currently, these requests cannot be completed via the Danfoss Product Store. Therefore, you should contact the Danfoss Customer Service Department to return a product or change an order.
Please contact Danfoss Customer Service to report any shipping damages.
If additional delivery addresses exist, they can be selected by using the drop-down list under Delivery Address in the Delivery section of the checkout process. If you do not see the address where you want to ship the order listed or you want to drop ship the order, then you must contact Danfoss Customer Service for assistance.
If the address should be added to your account, please advise Danfoss Customer Service and they will make the required updates. Once the address is added to your account, it can then be selected on future orders.
Please contact Danfoss Customer Service to report any warranty claims.
Pack sizes are displayed in the checkout process and indicate the number of pieces contained within a box. Most products are sold individually while others must be ordered only in the box quantity. The store will display a warning or information message if you must order in a certain quantity multiples.

Order Status

The Danfoss Product Store will not send an order confirmation e-mail. You will be provided with an order confirmation number and you will be able to view your order using the order confirmation number using order history in the My Account section.
If an order confirmation is needed, please contact Danfoss Customer Service, and they can e-mail it to you.
To view a recent order's status and history, go to your home page and a list of your latest orders will be available. 
To view older orders, you can go to Order History under My Account and search by one of the options provided. The search options include Danfoss order number, your order number, code number, invoice number, date range and order status.
Once you have accepted the terms and conditions and clicked on the "Submit the Order" button located within the order cart, your order is registered in our system and is being processed. You will receive a more specific order confirmation generated from our system shortly afterwards.

The following information is required for each order:

 

1.  Purchase Order Number
2.  Part Number
3.  Quantity
4.  Ship to Address
5.  Shipping Method and any specific shipping information needed to process the order.

Orders received into Danfoss will go through different statuses as they are processed. Stages will range from:

 

  • Reserved - The order is registered in the Danfoss system.
  • Delivered - The warehouse has picked and packed the order.
  • Invoiced - The carrier has picked up the order and the billing documents have been generated.
  • Rejected – The complete order or some of the orderlines will not be processed. 

Signing In

Your e-mail address is your user ID.
If you cannot remember your password, then click the Forgot Password link next to the Sign In icon.
Your User ID is your e-mail address and it is not case sensitive. However, your password IS case sensitive.
The first thing to check is that you entered your password correctly. If you are unsure of your password, click the Forgot Password link next to the Sign In icon in the sign in section.
If neither of these are successful, then contact your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.
Contact either your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.

Yes, users can be assigned different rights depending on their function within the oganization. The function of these rights includes:

 

  • View access only (to view order status, but not place orders via the Danfoss Product Store.
  • Place and view orders in the Danfoss Product Store
  • User administration

Updating My Account

Go to the "My Account" section from the Home page. Under Profile, select the Update Personal Details to edit the way the name appears.

 

For a change of the phyisical address, please contact Danfoss Customer Service and a representative will be able to assist you.
Contact either your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.
A cart can be created at the time of checkout using the items loaded into it, and clicking the "Save Cart" link. You will be prompted to give the cart a unique name so it can be used in the future. The cart remains saved with the items added to it until they are either removed or the cart is deleted.
Click the "Add to cart" button. If you want to remove an item from the cart, then click "Delete" located under the quantity for a single order line, or click the "Clear Cart" link to remove all the items.
Go to the "My Account" section from the Home Page. Under Profile, select the Update Your Email to change any part of your e-mail address. Repeat the new e-mail address in the required field. Select Update to complete the process.
Go to the "My Account" section from the Home Page. Under Profile, select Change Your Password. Follow the directions to enter your existing password then the new password. Confirm the new password in the box where indicated. Select Update to complete the process.

Product Information

Catalogs are defined by your local market within your region.
Yes. A comparison list can be created by clicking on the product and then the "Add to comparison list" link. The comparison list can be accessed through the comparison icon (next to the cart icon in the top right of the page). The list will build as items are added.
Each product may contain a photo of the item, the part number, brief description and price (if available). Additional parts that work with the viewed product will also be listed. If certain products are to be used with a specific product (such as spare parts), these will also be noted.
There is a Spare Parts and Accessories section which can be seen by selecting a product that has relevant spare parts and accessories.
Contact your local Danfoss Customer Service Representative.
Some material shipped from Danfoss may contain hazardous materials. Our warehouses and shipping organizations are trained to accurately identify, classify, package, label, and prepare the necessary shipping documentation for all Hazardous Material and Dangerous Goods shipments. We ship in accordance with International Civil Aviation Organization (ICAO), International Air Transport Association (IATA), DG Regulations and the US Department of Transportation’s Title 49CFR, Part 172, Subpart H. In some situations, outbound shipments to the same destination are split to comply with regulations and will be packed and/or labeled accordingly separate from non-Dangerous Goods.
There could be additional transit time for large or bulky items depending on the product. This will be identified once an item is placed on order.

Shipping & Delivery

Your shipping date can be calculated in three ways:
1.  By the standard lead time of the product.
2.  By the extended lead time of the product, based upon the quantity ordered.
3.  If the requested ship date is past the standard lead time for that product.
The delivery date will show for each line under "Date" on the order.

You can choose shipping options (if available) in the Delivery Section of the cart under the Shipping Preference section.
Freight charges are based on the shipping options selected during the ordering process and are impacted by the ship to location, weight of the shipment, and current carrier rates.
You can choose different shipping options (if available) in the Delivery Section of the cart under the Shipping Preference section.
For orders requiring same day shipment or air shipment, the order must be entered and approved prior to the daily cut off time. Please contact Danfoss Customer Service as soon as the order is placed to expedite the process.
We share tracking information that we have on your order through your Online Order History in Danfoss Product Store. This information is available for all orders (whether placed online or not), and you can always check for updates using your order history.
If you don't have tracking information in your order history, please reach out to Danfoss Customer Service for additional assistance.

General Information

The feedback provided by customers will be used to improve the customer online experience with Danfoss.

Technical Questions

The Danfoss Product Store is designed to run on the latest versions of following browsers:
Chrome
Firefox
Edge
Safari
There could be many reasons. To obtain assistance, please contact your Danfoss Customer Service Department.
Cookies are small text files placed in the memory of your browser. They allow Websites to recognize you and your preferences.
The Danfoss Product Store data is updated daily.

Worldwide

Please contact your local Danfoss Customer Service Department to see if we can export to your specific country.
Please contact your local Danfoss Customer Service Department for a quote.

Video Tutorials

Please see our video tutorials on YouTube: 

in English: https://www.youtube.com/channel/UC5FVPQlAdoLtgLd0QC981Og