Frequently Asked Questions

Topic Links:
> Getting Access
> Ordering
> Order Status
> Signing In
> Updating My Account
> Product Information
> Shipping & Delivery
> General Information
> Technical Questions
> Worldwide
> Video tutorials

Getting Access

To access Product Store, click the Sign in button and enter your e-mail address and your password. If you are uncertain what your password is, or you have forgotten the one you specified, click the Forgot Password hyperlink and enter your e-mail address. You will receive a notification informing how to reset your password to a new one. However, if you do not receive a response after clicking the Forgot Password link, then please contact your local Danfoss Customer Service Center using the Customer Service Center contacts link at the bottom of the page.

 

If you are not a Danfoss Customer yet:

Please contact your local Danfoss customer service organization who can assist you in this matter.

Ordering

There are four options when placing an order:

 

1.  From the home screen, there is a Quick Order menu. Simply enter the part numbers and quantities needed and click the "Add to cart" button.
2.  At the bottom right of the Quick Order menu, there is an "Advanced" link. Click this to either copy and paste orderlines from an Excel file into a text box; or upload from a CSV file, in which case you will be prompted to identify the information contained in each column. 
3.  You can add items to your cart directly from the catalog. When viewing an item, simply select the quantity you want to add and click the "Add to cart" button.
4.  From order history, you can select and copy line items to your cart.
Once you have completed one of the 4 options noted, you will use the "My Cart" icon in the upper right hand corner of the screen to follow the 5 steps to place the order.

At the bottom right of the Quick Order menu, there is an "Advanced" link. Click this to either copy and paste orderlines from an Excel file into a text box; or upload from a CSV file, in which case you will be prompted to identify the information contained in each column.
 
Once you have completed the upload, you will use the “My Cart” icon at the upper right hand corn of the screen. From the cart screen please follow the 5 steps for order completion.
 
Please note there is a 250 line limit.

At this time, Danfoss does not accept credit card payments for online orders.
가까운 댄포스 담당자에게 문의하여 확인 받으십시오.
발주를 하기 위해서는 발주하고자 하는 댄포스 온라인 스토어의 활성 계정이 있어야 합니다.
현재 이러한 요청은 댄포스 온라인 스토어를 통해 처리할 수 없습니다. 따라서 제품 반품이나 발주 변경은 댄포스 고객 서비스 부서에 문의해야 합니다.
배송 중 발생한 손해에 대한 보고는 댄포스 고객 서비스에 문의하십시오.
추가적인 인도 주소가 있는 경우, 체크아웃 절차의 인도 섹션에서 인도 주소 아래에 있는 드롭다운 목록을 사용하여 인도 주소를 선택할 수 있습니다. 원하는 배송 주소가 목록에 없거나 직송을 원하는 경우에는 댄포스 고객 서비스에 문의하여 도움을 받아야 합니다.
계정에 주소를 추가해야 하는 경우, 댄포스 고객 서비스에 도움을 요청하면 필요한 업데이트를 제공할 것입니다. 계정에 해당 주소가 추가되고 나면 향후 발주 시 선택할 수 있습니다.
품질보증 하자에 대한 보고는 댄포스 고객 서비스에 문의하십시오.
포장 크기는 체크아웃 절차에 표시되며 상자 내에 포함된 개수를 나타냅니다. 대부분의 제품은 개별 판매되며 그 외에는 상자 단위로만 발주해야 합니다. 특정 수량을 다수 발주하는 경우, 온라인 스토어에서 경고 또는 정보 메시지를 표시합니다.

발주 상태

댄포스 온라인 스토어는 발주 확인서 이메일을 전송하지 않습니다. 발주 확인서 번호가 제공되며 발주 확인서 번호를 사용하여 내 계정 섹션의 발주 이력에서 해당 발주서를 볼 수 있습니다.
발주 확인서가 필요한 경우, 댄포스 고객 서비스에 연락하면 이메일로 보내드릴 수 있습니다.
최근 발주의 상태 및 이력을 보려면 홈페이지로 이동합니다. 여기에서 최근 발주 목록을 확인할 수 있습니다.  
이전 발주를 확인하려면 내 계정 아래의 발주 이력으로 이동하여 제공된 옵션 중 하나를 기준으로 검색할 수 있습니다. 검색 옵션으로는 댄포스 발주서 번호, 사용자 발주서 번호, 코드 번호, 송장 번호, 날짜 범위 및 발주 상태가 있습니다.
이용 약관에 동의하고 발주 카트 내에 있는 "발주서 제출" 버튼을 클릭하면 해당 발주서가 당사 시스템에 등록되고 처리됩니다. 이후 당사 시스템을 통해 생성된 보다 자세한 발주 확인서가 곧 도착할 것입니다.

각각의 발주서에는 다음의 정보가 필요합니다:

 

1.  구매 발주서 번호
2.  부품 번호
3.  수량
4.  배송 주소
5.  배송 방법 및 기타 발주를 처리하는 데 필요한 특정 배송 정보.

댄포스에 등록된 발주서는 진행 상황에 따라 각기 다른 상태를 거칩니다. 그 단계는 다음과 같습니다:

 

  • 보관됨 - 발주서가 댄포스 시스템에 등록된 상태입니다.
  • 인도됨 - 창고에서 해당 발주 품목을 준비 및 포장한 상태입니다.
  • 송장 발행됨 - 배송업체가 해당 발주 품목을 수령하고 청구 문서가 생성된 상태입니다.
  • 거절됨 - 전체 발주 또는 일부 발주서란이 처리되지 않은 상태입니다. 

로그인

Your e-mail address is your user ID.
비밀번호를 기억하지 못하는 경우, 로그인 아이콘 옆에 있는 비밀번호 재설정 링크를 클릭합니다.
Your User ID is your e-mail address and it is not case sensitive. However, your password IS case sensitive.
The first thing to check is that you entered your password correctly. If you are unsure of your password, click the Forgot Password link next to the Sign In icon in the sign in section.
If neither of these are successful, then contact your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.
Contact either your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.

Yes, users can be assigned different rights depending on their function within the oganization. The function of these rights includes:

 

  • View access only (to view order status, but not place orders via the Danfoss Product Store.
  • Place and view orders in the Danfoss Product Store
  • User administration

Updating My Account

Go to the "My Account" section from the Home page. Under Profile, select the Update Personal Details to edit the way the name appears.

 

For a change of the phyisical address, please contact Danfoss Customer Service and a representative will be able to assist you.
Contact either your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.
A cart can be created at the time of checkout using the items loaded into it, and clicking the "Save Cart" link. You will be prompted to give the cart a unique name so it can be used in the future. The cart remains saved with the items added to it until they are either removed or the cart is deleted.
Click the "Add to cart" button. If you want to remove an item from the cart, then click "Delete" located under the quantity for a single order line, or click the "Clear Cart" link to remove all the items.
Go to the "My Account" section from the Home Page. Under Profile, select the Update Your Email to change any part of your e-mail address. Repeat the new e-mail address in the required field. Select Update to complete the process.
Go to the "My Account" section from the Home Page. Under Profile, select Change Your Password. Follow the directions to enter your existing password then the new password. Confirm the new password in the box where indicated. Select Update to complete the process.

Product Information

Catalogs are defined by your local market within your region.
Yes. A comparison list can be created by clicking on the product and then the "Add to comparison list" link. The comparison list can be accessed through the comparison icon (next to the cart icon in the top right of the page). The list will build as items are added.
Each product may contain a photo of the item, the part number, brief description and price (if available). Additional parts that work with the viewed product will also be listed. If certain products are to be used with a specific product (such as spare parts), these will also be noted.
There is a Spare Parts and Accessories section which can be seen by selecting a product that has relevant spare parts and accessories.
Contact your local Danfoss Customer Service Representative.
Some material shipped from Danfoss may contain hazardous materials. Our warehouses and shipping organizations are trained to accurately identify, classify, package, label, and prepare the necessary shipping documentation for all Hazardous Material and Dangerous Goods shipments. We ship in accordance with International Civil Aviation Organization (ICAO), International Air Transport Association (IATA), DG Regulations and the US Department of Transportation’s Title 49CFR, Part 172, Subpart H. In some situations, outbound shipments to the same destination are split to comply with regulations and will be packed and/or labeled accordingly separate from non-Dangerous Goods.
There could be additional transit time for large or bulky items depending on the product. This will be identified once an item is placed on order.

Shipping & Delivery

Your shipping date can be calculated in three ways:
1.  By the standard lead time of the product.
2.  By the extended lead time of the product, based upon the quantity ordered.
3.  If the requested ship date is past the standard lead time for that product.
The delivery date will show for each line under "Date" on the order.

You can choose shipping options (if available) in the Delivery Section of the cart under the Shipping Preference section.
Freight charges are based on the shipping options selected during the ordering process and are impacted by the ship to location, weight of the shipment, and current carrier rates.
You can choose different shipping options (if available) in the Delivery Section of the cart under the Shipping Preference section.
For orders requiring same day shipment or air shipment, the order must be entered and approved prior to the daily cut off time. Please contact Danfoss Customer Service as soon as the order is placed to expedite the process.
We share tracking information that we have on your order through your Online Order History in Danfoss Product Store. This information is available for all orders (whether placed online or not), and you can always check for updates using your order history.
If you don't have tracking information in your order history, please reach out to Danfoss Customer Service for additional assistance.

General Information

The feedback provided by customers will be used to improve the customer online experience with Danfoss.

Technical Questions

The Danfoss Product Store is designed to run on the latest versions of following browsers:
Chrome
Firefox
Edge
Safari
There could be many reasons. To obtain assistance, please contact your Danfoss Customer Service Department.
Cookies are small text files placed in the memory of your browser. They allow Websites to recognize you and your preferences.
The Danfoss Product Store data is updated daily.

Worldwide

Please contact your local Danfoss Customer Service Department to see if we can export to your specific country.
Please contact your local Danfoss Customer Service Department for a quote.

Video Tutorials

Please see our video tutorials on YouTube: 

in English: https://www.youtube.com/channel/UC5FVPQlAdoLtgLd0QC981Og