Frequently Asked Questions

Topic Links:
> Getting Access
> Ordering
> Order Status
> Signing In
> Updating My Account
> Product Information
> Shipping & Delivery
> General Information
> Technical Questions
> Worldwide
> Video tutorials

Getting Access

To access Product Store, click the Sign in button and enter your e-mail address and your password. If you are uncertain what your password is, or you have forgotten the one you specified, click the Forgot Password hyperlink and enter your e-mail address. You will receive a notification informing how to reset your password to a new one. However, if you do not receive a response after clicking the Forgot Password link, then please contact your local Danfoss Customer Service Center using the Customer Service Center contacts link at the bottom of the page.

 

If you are not a Danfoss Customer yet:

Please contact your local Danfoss customer service organization who can assist you in this matter.

Ordering

There are four options when placing an order:

 

1.  From the home screen, there is a Quick Order menu. Simply enter the part numbers and quantities needed and click the "Add to cart" button.
2.  At the bottom right of the Quick Order menu, there is an "Advanced" link. Click this to either copy and paste orderlines from an Excel file into a text box; or upload from a CSV file, in which case you will be prompted to identify the information contained in each column. 
3.  You can add items to your cart directly from the catalog. When viewing an item, simply select the quantity you want to add and click the "Add to cart" button.
4.  From order history, you can select and copy line items to your cart.
Once you have completed one of the 4 options noted, you will use the "My Cart" icon in the upper right hand corner of the screen to follow the 5 steps to place the order.

At the bottom right of the Quick Order menu, there is an "Advanced" link. Click this to either copy and paste orderlines from an Excel file into a text box; or upload from a CSV file, in which case you will be prompted to identify the information contained in each column.
 
Once you have completed the upload, you will use the “My Cart” icon at the upper right hand corn of the screen. From the cart screen please follow the 5 steps for order completion.
 
Please note there is a 250 line limit.

At this time, Danfoss does not accept credit card payments for online orders.
Please contact your local Danfoss representative to confirm.
To place an order, you must have an active account with the Danfoss location from which you want to order.
Currently, these requests cannot be completed via the Danfoss Product Store. Therefore, you should contact the Danfoss Customer Service Department to return a product or change an order.
Please contact Danfoss Customer Service to report any shipping damages.
If additional delivery addresses exist, they can be selected by using the drop-down list under Delivery Address in the Delivery section of the checkout process. If you do not see the address where you want to ship the order listed or you want to drop ship the order, then you must contact Danfoss Customer Service for assistance.
If the address should be added to your account, please advise Danfoss Customer Service and they will make the required updates. Once the address is added to your account, it can then be selected on future orders.
Please contact Danfoss Customer Service to report any warranty claims.
Pack sizes are displayed in the checkout process and indicate the number of pieces contained within a box. Most products are sold individually while others must be ordered only in the box quantity. The store will display a warning or information message if you must order in a certain quantity multiples.

Order Status

The Danfoss Product Store will not send an order confirmation e-mail. You will be provided with an order confirmation number and you will be able to view your order using the order confirmation number using order history in the My Account section.
If an order confirmation is needed, please contact Danfoss Customer Service, and they can e-mail it to you.
To view a recent order's status and history, go to your home page and a list of your latest orders will be available. 
To view older orders, you can go to Order History under My Account and search by one of the options provided. The search options include Danfoss order number, your order number, code number, invoice number, date range and order status.
Once you have accepted the terms and conditions and clicked on the "Submit the Order" button located within the order cart, your order is registered in our system and is being processed. You will receive a more specific order confirmation generated from our system shortly afterwards.

The following information is required for each order:

 

1.  Purchase Order Number
2.  Part Number
3.  Quantity
4.  Ship to Address
5.  Shipping Method and any specific shipping information needed to process the order.

Orders received into Danfoss will go through different statuses as they are processed. Stages will range from:

 

  • Reserved - The order is registered in the Danfoss system.
  • Delivered - The warehouse has picked and packed the order.
  • Invoiced - The carrier has picked up the order and the billing documents have been generated.
  • Rejected – The complete order or some of the orderlines will not be processed. 

Signing In

Your e-mail address is your user ID.
If you cannot remember your password, then click the Forgot Password link next to the Sign In icon.
Your User ID is your e-mail address and it is not case sensitive. However, your password IS case sensitive.
The first thing to check is that you entered your password correctly. If you are unsure of your password, click the Forgot Password link next to the Sign In icon in the sign in section.
If neither of these are successful, then contact your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.
Contact either your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.

Yes, users can be assigned different rights depending on their function within the oganization. The function of these rights includes:

 

  • View access only (to view order status, but not place orders via the Danfoss Product Store.
  • Place and view orders in the Danfoss Product Store
  • User administration

Updating My Account

Go to the "My Account" section from the Home page. Under Profile, select the Update Personal Details to edit the way the name appears.

 

For a change of the phyisical address, please contact Danfoss Customer Service and a representative will be able to assist you.
Contact either your company administrator or Danfoss Customer Service to verify you have a valid account on Danfoss Product Store.
A cart can be created at the time of checkout using the items loaded into it, and clicking the "Save Cart" link. You will be prompted to give the cart a unique name so it can be used in the future. The cart remains saved with the items added to it until they are either removed or the cart is deleted.
Click the "Add to cart" button. If you want to remove an item from the cart, then click "Delete" located under the quantity for a single order line, or click the "Clear Cart" link to remove all the items.
Go to the "My Account" section from the Home Page. Under Profile, select the Update Your Email to change any part of your e-mail address. Repeat the new e-mail address in the required field. Select Update to complete the process.
Go to the "My Account" section from the Home Page. Under Profile, select Change Your Password. Follow the directions to enter your existing password then the new password. Confirm the new password in the box where indicated. Select Update to complete the process.

Product Information

Catalogs are defined by your local market within your region.
Yes. A comparison list can be created by clicking on the product and then the "Add to comparison list" link. The comparison list can be accessed through the comparison icon (next to the cart icon in the top right of the page). The list will build as items are added.
Each product may contain a photo of the item, the part number, brief description and price (if available). Additional parts that work with the viewed product will also be listed. If certain products are to be used with a specific product (such as spare parts), these will also be noted.
There is a Spare Parts and Accessories section which can be seen by selecting a product that has relevant spare parts and accessories.
Wenden Sie sich an Ihren lokalen Danfoss-Kundendienstvertreter.

 

Einige von Danfoss gelieferte Materialien können gefährliche Stoffe enthalten. Unsere Lager- und Versandorganisationen sind darauf geschult, die notwendigen Versanddokumente für alle Gefahrstoff- und Gefahrguttransporte genau zu bestimmen, zu klassifizieren, zu verpacken, zu etikettieren und vorzubereiten. Wir versenden Produkte unter Einhaltung der Vorschriften der International Civil Aviation Organization (ICAO) und des International Air Transport Association (IATA), der DG Regulations und der Bestimmung des US-amerikanischen Verkehrsministeriums Titel 49CFR, Abschnitt 172, Unterabschnitt H. In einigen Situationen werden abgehende Sendungen an dieselbe Zielanschrift geteilt, um den Vorschriften zur entsprechen; sie werden dementsprechend getrennt von Nichtgefahrstoffen verpackt bzw. etikettiert.

 

Bei großen oder sperrigen Artikeln kann es je nach Produkt zu längeren Transitzeiten kommen. Dies wird entschieden, sobald ein Artikel bestellt wird.

 

Versand und Lieferung

Ihr Versanddatum kann auf drei Arten berechnet werden:

1. Durch die Standardvorlaufzeit für das Produkt.
2. Durch die verlängerte Vorlaufzeit für das Produkt aufgrund der Bestellmenge.
3. Wenn das gewünschte Lieferdatum die Standardvorlaufzeit für dieses Produkt überschreitet.

Das Lieferdatum wird für jede Zeile unter „Datum“ auf der Bestellung angezeigt.

 

Sie können die Versandoptionen (falls vorhanden) im Abschnitt Lieferung des Warenkorbs unter dem Abschnitt Versandpräferenz auswählen.

 

Die Frachtkosten richten sich nach den während des Bestellvorgangs gewählten Versandoptionen und werden durch den Versandort, das Gewicht der Sendung und die aktuellen Gebühren des Frachtunternehmens beeinflusst.

 

Sie können die verschiedenen Versandoptionen (falls vorhanden) im Abschnitt Lieferung des Warenkorbs unter dem Abschnitt Versandpräferenz auswählen.

 

Bei Bestellungen, die den Versand am selben Tag oder per Luftfracht erfordern, muss der Auftrag vor dem täglichen Annahmeschluss eingegeben und bestätigt werden. Bitte kontaktieren Sie den Danfoss-Kundendienst, sobald die Bestellung aufgegeben wurde, um den Prozess zu beschleunigen.

 

Wir stellen Ihnen die Sendungsverfolgungsinformationen, die wir zu Ihrer Bestellung haben, über Ihre Online-Bestellhistorie im Danfoss Product Store bereit. Diese Informationen sind für alle Bestellungen (ob online oder offline) verfügbar und Sie können jederzeit Ihre Bestellhistorie auf Aktualisierungen überprüfen.

Wenn Sie keine Sendungsverfolgungsinformationen in Ihrer Bestellhistorie finden, wenden Sie sich bitte an den Danfoss-Kundendienst, der Ihnen weiterhelfen kann.

 

Allgemeines

Das Feedback der Kunden wird genutzt, um die Online-Erfahrung der Kunden bei Danfoss zu verbessern.

Technische Fragen

The Danfoss Product Store is designed to run on the latest versions of following browsers:
Chrome
Firefox
Edge
Safari
There could be many reasons. To obtain assistance, please contact your Danfoss Customer Service Department.
Cookies are small text files placed in the memory of your browser. They allow Websites to recognize you and your preferences.
The Danfoss Product Store data is updated daily.

Worldwide

Please contact your local Danfoss Customer Service Department to see if we can export to your specific country.
Please contact your local Danfoss Customer Service Department for a quote.

Video Tutorials

Please see our video tutorials on YouTube: 

in English: https://www.youtube.com/channel/UC5FVPQlAdoLtgLd0QC981Og